Welcome to ImperialRCM.com (“Site”). By accessing this Site or using our services, you agree to comply with these Terms & Conditions (“Terms”). Please read them carefully, as they explain the rules for using our website and the responsibilities between Imperial RCM and its Clients. If you do not agree, you should not use this Site or our services.
1. Services
Imperial RCM provides professional medical billing, coding, and revenue cycle management services. Our role is to help healthcare providers maximize their revenue by submitting claims, managing denials, and ensuring compliance with payer requirements. While we are committed to delivering accurate and timely services, we cannot guarantee specific outcomes such as reimbursement amounts, claim approvals, or turnaround times, as these depend on factors outside of our control, including payer policies and the accuracy of information provided by clients.
2. Client Responsibilities
In order for us to deliver our services effectively, clients must provide accurate, complete, and timely information, including patient and insurance data, medical documentation, and other required details. Clients are also responsible for ensuring their compliance with healthcare laws, regulations, and professional standards, including HIPAA (where applicable). Any delays or inaccuracies in the information provided to Imperial RCM may affect the success of billing and claim submissions. Clients are also required to review and approve documentation or claims where necessary, and to respond promptly to any requests for clarification.
3. Fees & Payment
Our fees are clearly outlined in the Service Agreement signed with each client. Invoices must be paid within the agreed timeline stated in the contract, typically within thirty (30) days. If payments are delayed, Imperial RCM reserves the right to suspend or terminate services until outstanding balances are cleared. Late payments may also incur interest or penalties as specified in the Service Agreement. Continued non-payment may lead to legal collection procedures, and clients remain responsible for all fees incurred up to the date of termination.
4. Privacy & Data Protection
Protecting sensitive data is a top priority for Imperial RCM. All client and patient information is treated with strict confidentiality, and we use secure systems to safeguard Protected Health Information (PHI) in accordance with HIPAA standards and other applicable laws. Where required, a Business Associate Agreement (BAA) will be executed to formalize compliance obligations between Imperial RCM and the client. While we take reasonable measures to maintain data security, clients also share responsibility for ensuring that any data shared with us is transmitted securely and lawfully.
5. Intellectual Property
All material on this Site, including text, graphics, logos, images, and other content, is the property of Imperial RCM and is protected by copyright, trademark, and other intellectual property laws. Visitors may not copy, reproduce, distribute, or create derivative works from any Site content without our express written permission. The use of our intellectual property for marketing, promotional, or competitive purposes is strictly prohibited.
6. Disclaimer
The Site and our services are provided “as is” and “as available.” While Imperial RCM strives for accuracy and professionalism, we do not provide warranties or guarantees regarding the uninterrupted availability of the Site, error-free services, or specific claim outcomes. External factors such as insurance company processes, regulatory changes, and client-provided data accuracy may impact results, and we disclaim liability for issues beyond our reasonable control.
7. Limitation of Liability
To the fullest extent permitted by law, Imperial RCM, its employees, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our Site or services. This includes, but is not limited to, lost profits, data loss, or business interruptions. In any case, our maximum liability shall not exceed the total amount of fees paid by the client for services during the twelve (12) months preceding the event that gave rise to the claim.
8. Termination
Either Imperial RCM or the client may terminate the service relationship with written notice, typically thirty (30) days in advance, unless otherwise agreed in the Service Agreement. Termination does not release the client from paying outstanding invoices or fees accrued up to the date of termination. Imperial RCM also reserves the right to suspend or terminate services immediately in the event of non-payment, breach of these Terms, or unlawful use of our services.
9. Governing Law
These Terms & Conditions are governed by and construed under the laws of [Insert State/Country]. Any disputes or claims arising under these Terms shall be resolved in the courts located in [Insert jurisdiction], and both parties consent to such jurisdiction. Clients are responsible for ensuring compliance with all local, state, and federal regulations applicable to their operations.
10. Contact
For questions regarding these Terms & Conditions or our services, you may contact us at:
Imperial RCM, LLC
Email: info@imperialrcm.com